Data quality
Think we got an IP wrong?
Every GeoQ signal is probabilistic, not a fact, and each one is labelled with the evidence behind it (authoritative / inferred / beta). Even authoritative signals can be stale or wrong — ranges change, lists lag. If you believe a result is incorrect, we want to know.
What to include
The more of this you can give us, the faster we can investigate:
- The IP address — the exact IPv4 or IPv6 address you looked up.
- Which signal — e.g.
is_vpn,is_datacenter,is_tor,is_proxy,is_verified_bot, or ageofield. - Why you believe it's wrong — what you expected and any evidence you can share (it's your own residential connection, the operator's own WHOIS, etc.).
How to report
Email support@geoq.io with the subject "False positive report" and the details above.
What happens next
We commit to investigate every report and, where we agree the data is wrong, correct it in our data pipeline so the fix benefits everyone. We can't promise a turnaround time — data sources refresh on different cadences and some signals are genuinely hard — so we won't pretend to an SLA we don't have. We'll be honest with you about what we find, including when we think the original result was actually correct.
Looking to check an IP first? Use the free IP lookup tool or read the response schema to understand each field.
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